Operations Support Representative Shipment Resolution

Purolator

Pembroke, ON, CA
On-site
Resolve problem and return shipments
Track completed customer shipments
Inspect damaged packages
Purolator is seeking an Operations Support Representative for Shipment Resolution at its Pembroke terminal. The role requires resolving shipment issues, providing excellent customer service, and involves various logistical responsibilities in a retail center environment

Job Summary

  • The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
  • Responsibilities include contacting customers or colleagues, scanning and sorting freight, preparing packages for redelivery, and inspecting damaged packages.
  • Purolator is an equal opportunity employer committed to diversity and inclusion, providing accommodations during the recruitment process upon request.

Matching Summary

Match Score: 75

Purolator is seeking an Operations Support Representative for Shipment Resolution at its Pembroke terminal. The role requires resolving shipment issues, providing excellent customer service, and involves various logistical responsibilities in a retail center environment.

Skills & Requirements

Must-have

  • resolve problem and return shipments
  • track completed customer shipments
  • inspect damaged packages
  • prepare packages for redelivery
  • scan, sort, and reorganize freight

Nice-to-have

  • professional communication skills
  • excellent interpersonal skills
  • attention to detail
  • team environment experience

Key Requirements

  • 3 months experience in customer service
  • Data entry skills (ability to type 40 wpm)
  • Must be able to lift 70 lbs
  • Must be able to stand for 3-hour intervals
  • Proficiency in English is required

Work Rights

Not specified

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