Otis is seeking a Customer Service Operator for their OTISLINE team, based in Bloomfield, CT, with a hybrid work option after training. The role involves handling service requests, dispatching mechanics, and maintaining high customer service standards, requiring strong communication and technical skills. The position offers competitive compensation and opportunities for professional development
Job Summary
OTISLINE® operates 24 hours a day, 365 days a year to deliver outstanding service to customers, mechanics, local offices, and the OTISLINE® team.
Responsibilities include receiving, documenting, and processing service requests, timely dispatching of service mechanics, and escalating requests as appropriate.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people every day.
Matching Summary
Match Score: 85
Otis is seeking a Customer Service Operator for their OTISLINE team, based in Bloomfield, CT, with a hybrid work option after training. The role involves handling service requests, dispatching mechanics, and maintaining high customer service standards, requiring strong communication and technical skills. The position offers competitive compensation and opportunities for professional development.
Salary
$42,000 a year
Skills & Requirements
Must-have
Professional phone etiquette
Handle difficult customers
Salesforce Service Cloud
Elevator phone programming
Dedicated workspace
High-speed internet
French/English language required
Nice-to-have
Teamwork and commitment
Continuous improvement activities
Diverse, global team
Innovative global industry leader
Key Requirements
High school diploma
Type at least 25 wpm with accuracy
Ability to attain and maintain department performance metrics
Adhere to assigned work schedules
Work rotational scheduled weekends and holidays
Work well in a call center and team environment
Adhere to Otis’ absolutes of safety, ethics, and quality