Technical Support Specialist

Greenhouse

Anywhere In Ireland, Ireland
On-site
2+ years customer-facing experience
Experience using zendesk
Email and live chat support skills
Greenhouse is seeking a Technical Support Specialist to serve as the first point of contact for customers via email, chat, and video calls

Job Summary

  • Greenhouse is seeking a Technical Support Specialist to serve as the first point of contact for customers via email, chat, and video calls.
  • The role involves diagnosing complex issues, providing product setup guidance, and acting as a subject matter expert to improve product processes.
  • Employees receive benefits including medical insurance, mental health resources, 25 days' vacation, and an employer-matching pension program.

Matching Summary

Greenhouse is seeking a Technical Support Specialist to serve as the first point of contact for customers via email, chat, and video calls.

Skills & Requirements

Must-have

  • 2+ years customer-facing experience
  • Experience using Zendesk
  • Email and live chat support skills
  • Problem solving and analytical skills

Nice-to-have

  • Friendly and patient communication style
  • Ability to explain technical architecture
  • Passion for learning and sharing knowledge
  • Adaptability to evolving technologies like AI

Key Requirements

  • Evidence of right to work in Ireland required
  • No employment permit sponsorship available
  • Excellent written and verbal communication skills

Work Rights

Must have evidence of right to work in Ireland

Tailored Resume

Cover Letter