Assistant Director, Scadhome Communication

Savannah College of Art and Design

Savannah, Georgia, US
On-site
Bachelor's degree required
Three years higher education experience
Supervising professional staff
This role involves directly overseeing a team of three concierge specialists while establishing service standards for the SCADhome help desk

Job Summary

  • This role involves directly overseeing a team of three concierge specialists while establishing service standards for the SCADhome help desk.
  • The incumbent will act as the primary editor for department-wide messaging to ensure clarity and consistency across all student communications.
  • Success requires translating complex operational processes into clear, student-friendly content and analyzing data to improve service delivery.

Matching Summary

This role involves directly overseeing a team of three concierge specialists while establishing service standards for the SCADhome help desk.

Skills & Requirements

Must-have

  • Bachelor's degree required
  • Three years higher education experience
  • Supervising professional staff
  • Managing high-volume communication channels
  • Creating communication templates and FAQs

Nice-to-have

  • Master's degree in related field
  • Experience with StarRez or Banner systems
  • Training in emergency management protocols
  • Project management certification
  • Service design or CX certification

Key Requirements

  • Bachelor's degree minimum
  • 3+ years full-time experience in higher education or housing
  • Previous staff supervision experience
  • Proficiency in Microsoft Office
  • Portfolio or writing sample submission

Work Rights

Not specified

Tailored Resume

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