Head Of Onboarding Operations

AIRWALLEX

Singapore, Singapore
On-site
Global onboarding operating model
Process improvement and automation
Cross-functional stakeholder coordination
Airwallex is seeking a Head of Onboarding Operations in Singapore to lead their global client onboarding strategy, focusing on creating a seamless digital experience. The ideal candidate will have extensive experience in operations and onboarding within global environments, leveraging data-driven approaches to enhance efficiency and client satisfaction

Job Summary

  • Own the end-to-end global strategy for client onboarding, unifying today’s fragmented approach into a consistent, digital-first experience.
  • Lead process improvement and automation to reduce cycle times, defects, and handoffs from signed client to productive client.
  • Define, track, and report on global onboarding metrics (e.g., Time-to-Productivity, Time-to-Activation, CSAT/NPS, SLA adherence).

Matching Summary

Match Score: 85

Airwallex is seeking a Head of Onboarding Operations in Singapore to lead their global client onboarding strategy, focusing on creating a seamless digital experience. The ideal candidate will have extensive experience in operations and onboarding within global environments, leveraging data-driven approaches to enhance efficiency and client satisfaction.

Skills & Requirements

Must-have

  • Global onboarding operating model
  • Process improvement and automation
  • Cross-functional stakeholder coordination
  • Data-driven performance tracking
  • Vendor strategy and governance

Nice-to-have

  • Founder-like energy and impact
  • Ambitious work and accelerated learning
  • Humility and collaboration
  • AI for smarter problem solving
  • Customer journey mapping and design

Key Requirements

  • 10+ years operations leadership
  • 5+ years global program leadership
  • High-volume multi-country onboarding experience
  • Strong process design skills
  • Advanced Excel/Sheets and BI tools
  • Experience leading teams

Work Rights

Not specified

Tailored Resume

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