Universal Agent- Sports Illustrated Chicago Resort

Travel + Leisure Co.

Chicago, United States
Base: $17.00 - $17.50ph; bonus/equity: commissions...
Onsite
Exceptional guest service
Professionalism and interpersonal skills
Oral and written communication
The Universal Agent is responsible for greeting and registering guests, offering general concierge services, and providing qualified tours to the sales team, while enhancing the overall guest experience with exceptional service

Job Summary

  • The Universal Agent is responsible for greeting and registering guests, offering general concierge services, and providing qualified tours to the sales team, while enhancing the overall guest experience with exceptional service.
  • Responsibilities include greeting, registering, and checking out guests, managing guest issues, and performing various front desk administrative tasks.
  • Travel + Leisure Co. offers a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week, including medical, dental, vision, and a 401k with employer match.

Matching Summary

The Universal Agent is responsible for greeting and registering guests, offering general concierge services, and providing qualified tours to the sales team, while enhancing the overall guest experience with exceptional service.

Salary

Base: $17.00 - $17.50/hour; Bonus/Equity: commissions and bonuses; Benefits: comprehensive health and welfare benefits

Skills & Requirements

Must-have

  • Exceptional guest service
  • Professionalism and interpersonal skills
  • Oral and written communication
  • Microsoft Programs proficiency
  • Front desk operations
  • Cash handling procedures

Nice-to-have

  • Innovation and growth mindset
  • Team collaboration and support
  • Problem-solving and issue resolution
  • Adaptability and learning new things

Key Requirements

  • High School diploma or equivalent
  • Minimum one year customer service experience
  • Hospitality/hotel environment experience
  • Vacation ownership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter