Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction
Job Summary
Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.
Provide support for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.
Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.
Matching Summary
Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.
Skills & Requirements
Must-have
Oracle, MSSQL, Aurora database administration
AWS RDS/Aurora/EC2 experience
Database performance tuning and troubleshooting
SQL scripting and query optimization
High availability database deployments
Customer support and incident resolution
Nice-to-have
Embrace AI and data-driven insights
Mentoring and teaching others
Positive can-do attitude
Cross-training and information sharing
Key Requirements
5+ years' experience in database administration
3+ years' experience in Oracle, MySQL, MSSQL
Deploying or migrating databases into AWS
Bachelor’s Degree in Computer Science or related experience