Operations Program Manager, Capital Collections

Stripe Treasury

US
On-site
3+ years program management experience
Hands-on complex case ownership
Cross-functional stakeholder influence
The role focuses on recovering overdue Stripe Capital loans while maintaining a positive customer experience

Job Summary

  • The role focuses on recovering overdue Stripe Capital loans while maintaining a positive customer experience.
  • Candidates will own complex cases end-to-end to build process knowledge and drive scalable, data-driven improvements.
  • The position requires balancing efficient collections operations with regulatory compliance and cross-functional collaboration.

Matching Summary

The role focuses on recovering overdue Stripe Capital loans while maintaining a positive customer experience.

Skills & Requirements

Must-have

  • 3+ years program management experience
  • Hands-on complex case ownership
  • Cross-functional stakeholder influence
  • Data-driven decision making skills
  • Process design and scaling expertise

Nice-to-have

  • Financial services or fintech background
  • SQL knowledge and automation tools
  • Change management experience
  • Compliance-sensitive environment knowledge
  • QA program design and audit methodologies

Key Requirements

  • 3+ years of program management experience
  • Ability to perform hands-on casework
  • Experience managing concurrent projects in fast-paced environments

Work Rights

Not specified

Tailored Resume

Cover Letter