Consumer Engagement Helpline Specialist

Diversey Com Mk

Strong communication skills
Problem-solving abilities
Salesforce tracking experience
The Helpline Specialist serves as a key point of contact for consumers ensuring high standards of service delivery

Job Summary

  • The Helpline Specialist serves as a key point of contact for consumers ensuring high standards of service delivery.
  • Responsibilities include logging interactions, diagnosing issues, and offering step-by-step solutions for HTH and Kreepy Krauly products.
  • The role requires educating customers on best practices for pool care while maintaining up-to-date product knowledge.

Matching Summary

The Helpline Specialist serves as a key point of contact for consumers ensuring high standards of service delivery.

Skills & Requirements

Must-have

  • Strong communication skills
  • Problem-solving abilities
  • Salesforce tracking experience
  • Product knowledge retention
  • Time management efficiency

Nice-to-have

  • Brand loyalty focus
  • Trend identification skills
  • Internal training participation
  • Multi-channel support experience

Work Rights

Not specified

Tailored Resume

Cover Letter