Job Summary

• Respond promptly and professionally to customer inquiries via live chat and email.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
• Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.

Matching Summary

Skills & Requirements

Key Requirements

• Fixed Term Contract
• Mandatory background screening
• Regulatory approvals required
• Criminal background check
• Fingerprint submission
• Gaming regulatory licenses/registrations
• Authorized to work without sponsorship

Work Rights