Service Delivery Manager

Airbus Defence and Space

Newport, Gwent, United Kingdom
Hybrid
Identity and access management
Service level agreements
Continuous improvements
You will be responsible for managing the overall service delivery of this Digital Product, focusing on the fulfilment of aligned Service Level Agreements in time, quality, and costs

Job Summary

  • You will be responsible for managing the overall service delivery of this Digital Product, focusing on the fulfilment of aligned Service Level Agreements in time, quality, and costs.
  • This role involves organizing cooperation with commissioned IT service providers at operational, tactical, and strategic levels and contributing to major Airbus Defence and Space UK IT infrastructure projects.
  • Airbus offers a comprehensive benefits package including competitive salary, profit share, pension, share options, flexible working, and extensive personal development opportunities.

Matching Summary

You will be responsible for managing the overall service delivery of this Digital Product, focusing on the fulfilment of aligned Service Level Agreements in time, quality, and costs.

Skills & Requirements

Must-have

  • Identity and Access Management
  • Service Level Agreements
  • continuous improvements
  • problem management
  • obsolescence management
  • IT service provider management

Nice-to-have

  • International mindset
  • creative thinker
  • digitalization and innovation projects

Key Requirements

  • UK Security Clearance
  • Proven experience in operational activities
  • Experience in IT infrastructure
  • Experience in IT service delivery
  • Experience in system administration
  • Proven knowledge and experience in ITIL oriented management

Work Rights

Must have or be able to obtain UK Security Clearance

Tailored Resume

Cover Letter