This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape team operations at scale
Job Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape team operations at scale.
The position requires a unique combination of technical confidence to build and ship solutions alongside programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape team operations at scale.
Skills & Requirements
Must-have
Build automation and integration systems
Hands-on experience with low-code platforms
Deploy AI agents in production environments
Strong programme management skills
Technical confidence in code and APIs
Nice-to-have
Experience working in remote-first environment
Fluent English writing and speaking
Manager of one mindset
Curious and ambitious personality
Ability to translate operational needs
Key Requirements
Hands-on experience building automation in CX context
Experience deploying AI agents or AI-assisted workflows
Solid experience with n8n, Make, Zapier, Retool, or similar