A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group, providing subject matter expertise and support insights
Job Summary
A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group, providing subject matter expertise and support insights.
They are responsible for resolving user-facing support cases, managing back-end hand-offs, and translating business requirements into enhancements for the technical team.
The role involves creating Generative AI prompts, developing training materials, and executing UAT testing to ensure a high quality of care and user experience.
Matching Summary
A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group, providing subject matter expertise and support insights.
Skills & Requirements
Must-have
Product subject matter expertise
User issue resolution
Generative AI prompt creation
UAT testing execution
Knowledge management materials
Nice-to-have
Commitment to excellence
Sense of urgency
Continuous learning
Team player
Key Requirements
1-2+ years of product support experience
2+ years of experience in supported business lines