We are seeking an Application Support Engineer II to join our 24x7 Follow the Sun support team, responsible for alert response and resolution
Job Summary
We are seeking an Application Support Engineer II to join our 24x7 Follow the Sun support team, responsible for alert response and resolution.
Essential duties include troubleshooting application issues in Salesforce, administering monitoring tools, and supporting new customer implementations.
The role requires strong troubleshooting and problem-solving skills, effective communication, and participation in maintenance and release activities.
Matching Summary
We are seeking an Application Support Engineer II to join our 24x7 Follow the Sun support team, responsible for alert response and resolution.
Skills & Requirements
Must-have
24x7 Follow the Sun support
alert response and resolution
troubleshooting application issues
monitoring tool administration
task automation experience
AWS cloud architecture support
Nice-to-have
customer-focused attitude
high pressure dynamic environment
knowledge centered support (KCS)
ITIL or MOF Change Management
Key Requirements
2+ years of Application Support experience
Unix or Windows application support experience
4-year degree in computer science or equivalent experience