Director Of Customer Success

Uplinq Inc

Scottsdale, AZ, United States
Base: 190,000 - 250,000 usd py; bonus/equity: perf...
On-site
B2b saas customer success leadership
Health-score tooling expertise
Crm and cs platform fluency
Uplinq is on a mission to turn AI-powered bookkeeping into a superpower for Main Street businesses

Job Summary

  • Uplinq is on a mission to turn AI-powered bookkeeping into a superpower for Main Street businesses.
  • This role involves leading a unified team across Onboarding, Customer Success, and Support to deliver fast time to value, high product adoption, and exceptional net retention.
  • The company offers competitive salary and performance bonus, great health benefits, 401(k), flexible PTO, and a collaborative, high-performing culture.

Matching Summary

Uplinq is on a mission to turn AI-powered bookkeeping into a superpower for Main Street businesses.

Salary

Base: 190,000 - 250,000 USD per year; Bonus/Equity: performance bonus; Benefits: health, dental, vision coverage + 401(k) + MacBook Pro + flexible PTO

Skills & Requirements

Must-have

  • B2B SaaS customer success leadership
  • health-score tooling expertise
  • CRM and CS platform fluency
  • team building and coaching
  • data-driven customer success strategies
  • retention and renewal ownership

Nice-to-have

  • empathetic leadership
  • technical onboarding experience
  • cross-functional collaboration
  • experience in fintech or accounting
  • scaling post-sale operations
  • change management skills

Key Requirements

  • 7+ years B2B SaaS customer success experience
  • 3+ years managing $10MM–$40MM ARR book
  • experience with SMB or Mid-Market segments
  • proven ability to scale customer success teams
  • experience with Gainsight or ChurnZero
  • experience with HubSpot or Salesforce Service Hub

Work Rights

Not specified

Tailored Resume

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