Sr. Customer Success Manager/customer Success Manager- Paradox

wagner-holz.at

Chicago, IL, US
Base: $99,800 usd - $149,600 usd (chicago); $90,30...
Fully remote
Customer success and account management
Enterprise saas solution support
Technical understanding of complex software
Paradox helps organizations worldwide reimagine recruitment with a conversational AI recruiting platform that streamlines hiring tasks

Job Summary

  • Paradox helps organizations worldwide reimagine recruitment with a conversational AI recruiting platform that streamlines hiring tasks.
  • The role involves partnering with enterprise clients globally to provide exceptional onboarding, training, support, and account management.
  • Workday offers a flexible work approach combining remote and in-person time, with comprehensive benefits and a culture rooted in integrity and empathy.

Matching Summary

Paradox helps organizations worldwide reimagine recruitment with a conversational AI recruiting platform that streamlines hiring tasks.

Salary

Base: $99,800 USD - $149,600 USD (Chicago); $90,300 USD - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer success and account management
  • Enterprise SaaS solution support
  • Technical understanding of complex software
  • Global cross-functional team collaboration
  • Client onboarding and training
  • Strategic account management
  • Troubleshooting and product support

Nice-to-have

  • HR/recruiting software domain expertise
  • Executive level relationship building
  • Cross-functional corporate engagement
  • Excellent communication and organization
  • Mentorship to junior team members
  • Flexible work environment
  • Travel up to 30%

Key Requirements

  • 7+ years customer success experience (Sr)
  • 5+ years customer success experience (Manager)
  • 7+ years enterprise SaaS support (Sr)
  • 5+ years enterprise SaaS support (Manager)
  • Technical knowledge of complex software ecosystems
  • Experience educating clients and providing training
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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