Scheduling Specialist, Ambulatory Contact Center

Mass General Brigham Incorporated

Base: $19.81 - $28.30phly; bonus/equity: not speci...
Fully remote
High school diploma or equivalent
100-200 phone calls per day
Microsoft outlook and excel proficiency
Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers

Job Summary

  • Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers.
  • This role involves handling 100-200 phone calls daily to schedule appointments while ensuring high-quality service without face-to-face interaction.
  • Employees must maintain a secure, quiet, and HIPAA-compliant remote workspace with an ethernet connection to access web-based programs.

Matching Summary

Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers.

Salary

Base: $19.81 - $28.30/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • 100-200 phone calls per day
  • Microsoft Outlook and Excel proficiency
  • Multi-tasking across multiple monitors
  • HIPAA-compliant workspace requirements

Nice-to-have

  • Associates degree preferred
  • Epic or cloud-based EHR experience
  • Prior contact center environment experience
  • Strong customer service background
  • Problem-solving skills in healthcare

Key Requirements

  • High School Diploma required
  • Associates degree preferred
  • Medical office or healthcare experience required
  • Prior customer service work experience preferred
  • Stable home internet with ethernet connection

Work Rights

Not specified

Tailored Resume

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