The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites
Job Summary
The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites.
Key responsibilities include planning and dispatching emergency, installation, and scheduled maintenance services using Salesforce Service Cloud and SAP.
At Solenis, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry.
Matching Summary
The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites.
Skills & Requirements
Must-have
Plan and dispatch emergency services
Mass-load equipment records in SAP
Generate service orders in SAP
Communicate with TCS business partners
Fluent in German and English
Hands-on experience with SAP and Salesforce
Nice-to-have
Strong communication and interpersonal skills
Social and service-oriented mindset
Ability to address complex issues
Comprehensive product knowledge
Key Requirements
Fluent in German and English (spoken and written)
Bachelor’s degree or equivalent (minimum requirement)