On-site Support Specialist Ii

Motion Industries

Customer expectation management
Product inquiry response
Order entry processing
Ensures customer expectations are accurately determined and fully met by responding to inquiries, providing quotes, and handling order entry

Job Summary

  • Ensures customer expectations are accurately determined and fully met by responding to inquiries, providing quotes, and handling order entry.
  • Influences gross profit through negotiating sale and purchase prices, adjusting pricing to meet customer demands while maximizing profit.
  • Builds customer relationships to drive repeat business and process improvements, with the ability to place orders up to $5,000 per line and $10,000 per purchase order without approval.

Matching Summary

Ensures customer expectations are accurately determined and fully met by responding to inquiries, providing quotes, and handling order entry.

Skills & Requirements

Must-have

  • customer expectation management
  • product inquiry response
  • order entry processing
  • negotiating sale price
  • customer relationship building
  • inventory level maintenance
  • product sourcing
  • cost-effective shipping

Nice-to-have

  • guidance to less experienced staff
  • handling challenging inquiries
  • driving process improvements

Key Requirements

  • 3-5 years of related experience
  • High school diploma or GED
  • Excellent communication skills
  • Strong computer skills
  • Strong negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter