Senior Complex Resolution Manager

Nuveen, a TIAA company

Unknown, ,
Base: $78,400pyr - $87,500pyr; bonus/equity: not s...
Complex customer issue resolution
Financial services transaction processing
Client issue research and reporting
The Senior Complex Customer Resolution Manager receives customer issues from client-facing employees and other customer communication channels, managing problem resolution and responding to customers in writing and over the phone

Job Summary

  • The Senior Complex Customer Resolution Manager receives customer issues from client-facing employees and other customer communication channels, managing problem resolution and responding to customers in writing and over the phone.
  • This role is responsible for handling the research and reporting of client issues, including managing the research, reporting the issues, analyzing the data, and summarizing the analysis of issues found in the system.
  • The company offers a comprehensive Total Rewards package designed to make a positive difference in the lives of associates and their loved ones, including a superior retirement program and highly competitive health, wellness, and work-life offerings.

Matching Summary

The Senior Complex Customer Resolution Manager receives customer issues from client-facing employees and other customer communication channels, managing problem resolution and responding to customers in writing and over the phone.

Salary

Base: $78,400/yr - $87,500/yr; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Complex customer issue resolution
  • Financial services transaction processing
  • Client issue research and reporting
  • Internal business partner collaboration
  • System and process expert knowledge

Nice-to-have

  • Conflict management and client confidence
  • Client perspective understanding
  • LEAN methodology implementation
  • Continuous process improvement mindset
  • Subject matter expert for projects

Key Requirements

  • 5+ Years Required Work Experience
  • Series 6 or 7; Series 63 Registrations
  • University Degree Preferred
  • 7+ Years Preferred Work Experience

Work Rights

Not specified

Tailored Resume

Cover Letter