Residential Concierge

Four Seasons Hotels & Resorts

San Francisco, United States
$ 37.55 hourly ph
On-site
Respond to homeowner requests
Accommodate special requests
Resolve resident complaints
Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries

Job Summary

  • Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries.
  • Ensures that information for vendors, restaurants, local businesses, etc. are updated and current and is knowledgeable about local activities.
  • Be a champion of the Golden Rule: Do unto others as you would have them do unto you and be part of a cohesive team with opportunities to learn, grow and develop.

Matching Summary

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries.

Salary

$ 37.55 hourly

Skills & Requirements

Must-have

  • Respond to homeowner requests
  • Accommodate special requests
  • Resolve resident complaints
  • Process packages and mail
  • Manage building access for vendors
  • Provide local information and recommendations
  • Maintain lobby cleanliness

Nice-to-have

  • Genuine heart and luxury service
  • Create lasting impressions
  • Build trust and rapport

Key Requirements

  • One to three years of concierge experience
  • Troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to multi-task in a demanding environment
  • Fluent in English
  • At least two years of post-secondary education preferred
  • Excellent computer skills
  • Must be flexible with schedule

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter