Customer Succes Manager, Senior Manager-mulesoft

Salesforce

Base: $150,100 - $227,000 annually; location adjus...
Hybrid (minimum of three days in-office per week)
5-6 years mulesoft platform experience
Mulesoft developer and integration architect certifications
Api-led connectivity and integration patterns expertise
Salesforce is seeking a Senior Customer Success Manager specializing in MuleSoft to drive impactful business outcomes for complex customers. The role focuses on strategic partnership, ensuring clients maximize their Salesforce investment through tailored solutions and effective stakeholder management

Job Summary

  • This role acts as a primary strategic partner responsible for driving quantifiable business impact across complex, multi-org Signature customers.
  • The position requires designing multi-step digital workflows where agents handle repetitive work to free up time for high-stakes relationship building.
  • Salesforce offers a comprehensive benefits package including medical, dental, vision, paid parental leave, and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Customer Success Manager specializing in MuleSoft to drive impactful business outcomes for complex customers. The role focuses on strategic partnership, ensuring clients maximize their Salesforce investment through tailored solutions and effective stakeholder management.

Salary

Base: $150,100 - $227,000 annually; Location Adjusted: $180,200 - $247,900 in CA/NY/Select Cities; Bonus/Equity: Not specified in base range

Skills & Requirements

Must-have

  • 5-6 years MuleSoft platform experience
  • MuleSoft Developer and Integration Architect certifications
  • API-led connectivity and integration patterns expertise
  • Experience with multi-org Signature customers
  • Financial Services industry background preferred

Nice-to-have

  • Strong mentorship and growth mindset
  • AI governance and safety-by-design knowledge
  • Root cause analysis using AI tools
  • Experience with SAP, Oracle, Workday integrations

Key Requirements

  • 5-6 years relevant industry expertise in Customer Success or SaaS
  • Multiple MuleSoft certifications (Developer + Integration Architect Associate)
  • Exceptional communication skills with ability to influence C-level executives

Work Rights

Not specified

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