Lloyds Banking Group - Customer Support - Newcastle

Lloyds

Newcastle, United Kingdom
Base: £26,200 increasing to £26,950 after 6 months...
Fully remote
Customer service experience
Home working environment
Handling inbound calls
You’ll start in one of our branches, supporting customers side‑by‑side before transitioning to a remote role assisting customers over the telephone

Job Summary

  • You’ll start in one of our branches, supporting customers side‑by‑side before transitioning to a remote role assisting customers over the telephone.
  • The role offers a comprehensive training programme and a wide-ranging benefits package including a generous pension contribution and private medical benefits.
  • Lloyds Banking Group is committed to diversity, equity and inclusion and creating an environment where everyone can thrive, learn and develop.

Matching Summary

You’ll start in one of our branches, supporting customers side‑by‑side before transitioning to a remote role assisting customers over the telephone.

Salary

Base: £26,200 increasing to £26,950 after 6 months; Bonus/Equity: Annual performance-related bonus; Benefits: Pension contribution, private medical, share schemes, holiday entitlement

Skills & Requirements

Must-have

  • Customer service experience
  • Home working environment
  • Handling inbound calls
  • Supporting digital banking
  • Flexible working hours
  • Fixed term contract

Nice-to-have

  • Advocates of banking products
  • Team collaboration
  • Adaptability to customer needs
  • Diversity and inclusion focus
  • Wellbeing initiatives

Key Requirements

  • Minimum 12 months customer service experience
  • Suitable home working environment
  • Stable and secure Wi-Fi connection

Work Rights

Not specified

Tailored Resume

Cover Letter