Analista Help Desk

ticketmaster.co.nz

Onsite
Troubleshooting hardware and software
Windows, mac, android, ios support
Active directory and vpns
As a Help Desk Analyst, you will be responsible for providing specialized technical support, tracking incidents, managing key technological services, and ensuring the optimal functioning of Ticketmaster and OCESA's information and security systems

Job Summary

  • As a Help Desk Analyst, you will be responsible for providing specialized technical support, tracking incidents, managing key technological services, and ensuring the optimal functioning of Ticketmaster and OCESA's information and security systems.
  • You will track and resolve incidents and work orders reported by internal and external users, provide technical support via phone, in person, or remotely, and register, track, and close tickets according to Help Desk policies.
  • The team is responsible for ensuring the operational continuity of platforms, applications, and technological infrastructure, acting as the first point of contact for resolving incidents and implementing solutions.

Matching Summary

As a Help Desk Analyst, you will be responsible for providing specialized technical support, tracking incidents, managing key technological services, and ensuring the optimal functioning of Ticketmaster and OCESA's information and security systems.

Skills & Requirements

Must-have

  • troubleshooting hardware and software
  • Windows, Mac, Android, iOS support
  • Active Directory and VPNs
  • ticket tracking tools
  • preventive and corrective maintenance

Nice-to-have

  • customer orientation and positive experience
  • logical and analytical problem solving
  • clear and effective communication
  • adaptability to change
  • motivation for learning new technologies

Key Requirements

  • 3 years of experience
  • Bachelor's degree in Systems or related field
  • Intermediate English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter