Clinical It Support Analyst (remote / Hybrid)

VUMC (Vanderbilt University Medical Center)

Nashville, Tennessee, United States
Fully remote
Epic electronic medical record system
Pegasus ticketing system usage
Tier 1 and tier 2 support delivery
The role provides remote and onsite support for clinical applications including the EPIC system in a 24/7 environment

Job Summary

  • The role provides remote and onsite support for clinical applications including the EPIC system in a 24/7 environment.
  • Vanderbilt University Medical Center is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.
  • This position offers a comprehensive benefits package including health, disability, retirement, and wellness offerings.

Matching Summary

The role provides remote and onsite support for clinical applications including the EPIC system in a 24/7 environment.

Skills & Requirements

Must-have

  • EPIC Electronic Medical Record System
  • Pegasus ticketing system usage
  • Tier 1 and Tier 2 support delivery
  • Clinical application troubleshooting
  • My Health Patient Portal knowledge

Nice-to-have

  • Proactive issue recognition skills
  • Collaboration with clinical IT teams
  • Strong written communication abilities
  • Adaptability to changing plans
  • Compassionate service orientation

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Less than 1 year relevant experience
  • Monday through Friday 1st shift availability
  • On-call responsibilities as needed

Work Rights

Not specified

Tailored Resume

Cover Letter