O2c Order & Customer Contact Management Senior Analyst - Dutch And English Speaker

Opella

Budapest, Hungary
Hybrid
Fluent in dutch and english languages
Experience in frontline customer service
Proficiency in salesforce service cloud
Opella is seeking a proactive and empathetic O2C Order & Customer Contact Management Senior Analyst fluent in Dutch and English to join their Budapest team. This hybrid role focuses on delivering exceptional customer service while managing inquiries and disputes across Europe in the healthcare sector

Job Summary

  • This role serves as the first point of contact for customers across Europe, managing inquiries and disputes to ensure timely resolution.
  • The position requires close collaboration with Supply Chain, Commercial, and Quality teams to investigate issues and maintain system accuracy.
  • Opella Healthcare offers a hybrid working model, competitive benefits, and opportunities to contribute to global initiatives that support patient health.

Matching Summary

Match Score: 85

Opella is seeking a proactive and empathetic O2C Order & Customer Contact Management Senior Analyst fluent in Dutch and English to join their Budapest team. This hybrid role focuses on delivering exceptional customer service while managing inquiries and disputes across Europe in the healthcare sector.

Skills & Requirements

Must-have

  • Fluent in Dutch and English languages
  • Experience in frontline customer service
  • Proficiency in Salesforce Service Cloud
  • Knowledge of SAP S4 Hana systems
  • Strong Excel analytical skills

Nice-to-have

  • Pharmaceutical or healthcare sector experience
  • Proactive and empathetic approach
  • Ability to work under pressure
  • Self-motivated leadership qualities
  • Interest in process automation initiatives

Key Requirements

  • Fluency in Dutch and English required
  • Frontline customer service experience preferred
  • Pharmaceutical or healthcare background ideal

Work Rights

Not specified

Tailored Resume

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