Technical Support Engineer

ABB UK

Bangalore, India
Fully remote
Vfd commissioning and servicing
Mv and lv drives problem solving
Process industries knowledge
Provide technical assistance to internal and external customers ensuring timely and cost-effective support

Job Summary

  • Provide technical assistance to internal and external customers ensuring timely and cost-effective support.
  • Contribute to customer satisfaction by executing support work according to customer expectations and ensuring customer retention.
  • Recognize technical problems, analyze them through communication and remote connections, and identify new service business opportunities.

Matching Summary

Provide technical assistance to internal and external customers ensuring timely and cost-effective support.

Skills & Requirements

Must-have

  • VFD commissioning and servicing
  • MV and LV drives problem solving
  • Process industries knowledge
  • Service documentation and planning
  • Cross-functional team coordination
  • Fluent English technical communication

Nice-to-have

  • Customer satisfaction focus
  • Customer retention strategies
  • Sense of urgency and care
  • Identifying new service business opportunities

Key Requirements

  • BE - Electrical / Electronics / Electronics and communication
  • 4 - 8 years practical experience
  • VFD Commissioning and servicing experience
  • Technical Support and Training experience
  • MV and LV drives problem solving experience
  • Training Engineering solutions delivery experience
  • Enhanced knowledge of Process industries
  • Proficient in service documentation, planning, and communication
  • Ability to work efficiently in coordination with cross-functional ABB teams
  • Onsite work model
  • Travel Ratio 30 to 40% in a month

Work Rights

Not specified

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