Admissions Call Center Representative Tier 1

Callowayhealth

Cabarrus County, North Carolina, US
Base: $21.85 - $32.80; bonus/equity: not specified...
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Accept incoming calls
Document call encounters
Answer non-clinical questions
** The Admissions Call Center Representative Tier 1 position at Callowayhealth is a part-time role focused on providing support and communication between patients and caregivers. The representative will assist with incoming calls, document encounters, manage patient scheduling, and resolve non-clinical inquiries. **

Job Summary

  • Provides a communication link between patients and caregivers through the use of electronic protocols, facility information, personnel lists, and relevant department policies and procedures.
  • Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 75

** The Admissions Call Center Representative Tier 1 position at Callowayhealth is a part-time role focused on providing support and communication between patients and caregivers. The representative will assist with incoming calls, document encounters, manage patient scheduling, and resolve non-clinical inquiries. **

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Accept incoming calls
  • Document call encounters
  • Answer non-clinical questions
  • Resolve basic non-clinical problems
  • Schedule patient appointments
  • Obtain demographic and insurance information
  • Handle emergent calls

Nice-to-have

  • Analyze customer problems
  • Initiate additional projects
  • Evaluate customer satisfaction
  • Provide excellent customer service

Key Requirements

  • High School Graduate
  • 1 year of experience
  • Basic knowledge of medical terminology
  • Ability to work evenings and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter