Alternance support de proximite IT (H/F)

ADP

Nanterre, France
Not specified; not specified; not specified
Remote
Microsoft windows environment knowledge
Level 1 and level 2 problem solving
Incident opening and qualification skills
ADP is seeking a Support Technician for an apprenticeship role based in Nanterre, France, focusing on providing IT support to users across the country. The ideal candidate will possess strong customer service skills, knowledge in Microsoft Windows environments, and a willingness to learn, particularly in scripting and software development

Job Summary

  • The role involves supporting a team of three in delivering IT assistance to 2,000 users across France.
  • Responsibilities include resolving Level 1 and Level 2 technical issues, managing user profiles, and deploying equipment.
  • ADP offers an inclusive culture with opportunities to formalize knowledge through FAQs and micro-training sessions.

Matching Summary

Match Score: 85

ADP is seeking a Support Technician for an apprenticeship role based in Nanterre, France, focusing on providing IT support to users across the country. The ideal candidate will possess strong customer service skills, knowledge in Microsoft Windows environments, and a willingness to learn, particularly in scripting and software development.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Microsoft Windows environment knowledge
  • Level 1 and Level 2 problem solving
  • Incident opening and qualification skills

Nice-to-have

  • Scripting for task automation
  • English language proficiency
  • Customer service orientation

Key Requirements

  • Apprenticeship status required
  • Knowledge of Microsoft Windows environments
  • Reactivity and ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter