Supervisor Customer Services – Contract Administration

Thermo Fisher Scientific UK

Manila, Philippines
4+ years customer service experience
2+ years people management experience
Bachelor's or master's degree required
This position offers excellent opportunities for career growth within a fast-moving customer and commercially driven environment

Job Summary

  • This position offers excellent opportunities for career growth within a fast-moving customer and commercially driven environment.
  • The role requires overseeing daily operations, managing escalations, and supporting sales to enhance the customer experience.
  • Candidates must demonstrate deep understanding of client service environments and possess proven knowledge of dealing with internal and external customers.

Matching Summary

This position offers excellent opportunities for career growth within a fast-moving customer and commercially driven environment.

Skills & Requirements

Must-have

  • 4+ years customer service experience
  • 2+ years people management experience
  • Bachelor's or Master's degree required
  • ERP system knowledge
  • Advanced Microsoft Office skills
  • Process improvement mindset

Nice-to-have

  • Fluency in European languages
  • Technical environment background
  • Matrix organization experience
  • Self-motivated and enthusiastic attitude
  • Strong problem-solving skills

Key Requirements

  • 4+ years relevant customer service experience
  • 2+ years people management experience
  • Bachelor's or Master's Degree
  • English language fluency
  • Experience with ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter