This role involves diagnosing and resolving complex technical software issues while ensuring an excellent user experience for customers
Job Summary
This role involves diagnosing and resolving complex technical software issues while ensuring an excellent user experience for customers.
The position requires fluency in both Japanese and English to serve as a key technical partner for major strategic clients in Japan.
Candidates will utilize advanced monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues within a global 24x7 support environment.
Matching Summary
This role involves diagnosing and resolving complex technical software issues while ensuring an excellent user experience for customers.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3+ years technical support experience
Fluent Japanese and English bilingualism
Splunk Kibana Grafana troubleshooting
SaaS solution support expertise
Configurable Security integrations knowledge
Nice-to-have
Strong analytical problem-solving skills
Collaborative team player mindset
Ability to manage multiple urgent issues
Experience with Workday Salesforce JIRA
Global cross-functional collaboration skills
Key Requirements
3+ years of proven technical support experience
Bilingual proficiency in Japanese and English
Experience with ticketing systems like JIRA or Workday