Customer Communications Manager

Bankwest

Customer communication journeys
Multi-channel customer journeys
Customer insights and results
This Customer Communications Manager role will be focused on driving growth, engagement, and retention of customers for a highly-regarded national brand with ambitious goals, within the Marketing Communications team

Job Summary

  • This Customer Communications Manager role will be focused on driving growth, engagement, and retention of customers for a highly-regarded national brand with ambitious goals, within the Marketing Communications team.
  • As a Customer Communications Manager, you’ll think holistically about the end-to-end customer experience and create compelling 1:1 customer communication journeys that support customers throughout their banking lifecycle.
  • Be a subject matter expert in writing engaging content across channels, ensuring consistency of Bankwest tone of voice.

Matching Summary

This Customer Communications Manager role will be focused on driving growth, engagement, and retention of customers for a highly-regarded national brand with ambitious goals, within the Marketing Communications team.

Skills & Requirements

Must-have

  • Customer communication journeys
  • Multi-channel customer journeys
  • Customer insights and results
  • Bankwest tone of voice
  • Data analytics and stakeholders

Nice-to-have

  • Holistic end-to-end customer experience
  • Subject matter expert
  • Collaborative and independent work
  • Strong attention to detail

Key Requirements

  • 3+ years experience in a similar role
  • Versatile copywriting skills
  • Experience delivering customer communications programs
  • Strong stakeholder management skills
  • Understanding of customer data
  • Intermediate MS Office Suite skills

Work Rights

Not specified

Tailored Resume

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