Vice President Operations

Barclays

Noida, India
Omni channel customer experience
Performance management standards
Operational and risk frameworks
Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes

Job Summary

  • Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.
  • Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs.
  • Contribute or set strategy, drive requirements and make recommendations for change, plan resources, budgets, and policies.

Matching Summary

Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.

Skills & Requirements

Must-have

  • Omni channel customer experience
  • Performance management standards
  • Operational and risk frameworks
  • Cards and Payments experience
  • Automation of Upstream flows

Nice-to-have

  • Customer advocacy
  • Empowering environment
  • Commercial mindset
  • Resolution culture
  • Transformative journey

Key Requirements

  • Deep experience in Cards and Payments
  • Understanding end-to-end accounting flow
  • Strategic Thinking on Automation

Work Rights

Not specified

Tailored Resume

Cover Letter