Customer Service Representative

Enservio

Schaumburg, Illinois, US
Not specified (assumed office-based due to location)
Resolve issues via telephone or email
Handle customer contacts per requirements
Answer questions from insurance carriers
Enservio is seeking an experienced Customer Service Representative to join their Schaumburg, Illinois team. The role demands a proactive individual with a competitive mindset, exceptional communication skills, and the ability to thrive in a fast-paced environment while delivering outstanding customer service

Job Summary

  • Solera is a global leader in data and software services transforming the vehicle lifecycle into a connected digital experience.
  • You will resolve all issues received via telephone or email for all HyperQuest services in an expedited manner and collaborate with all HyperQuest teams.
  • The role requires excellent communication and interpersonal skills, judgment, and decision-making skills, with a strong attention to detail.

Matching Summary

Match Score: 85

Enservio is seeking an experienced Customer Service Representative to join their Schaumburg, Illinois team. The role demands a proactive individual with a competitive mindset, exceptional communication skills, and the ability to thrive in a fast-paced environment while delivering outstanding customer service.

Skills & Requirements

Must-have

  • Resolve issues via telephone or email
  • Handle customer contacts per requirements
  • Answer questions from insurance carriers
  • Create, expedite, or cancel claim transactions
  • Meet or exceed individual performance goals
  • Coordinate tasks internally and externally
  • Troubleshoot technical issues

Nice-to-have

  • Competitive and entrepreneurial mindset
  • Team-first attitude
  • Willingness to roll up sleeves
  • Modulate between leading and following
  • Positive attitude
  • Diplomatic manner

Key Requirements

  • Minimum High School Diploma or Equivalent
  • Ability to concurrently communicate telephonically and type
  • Ability to meet and possibly exceed department goals
  • Bilingual (English/Spanish) language skills considered a plus
  • Ability to sit for multiple hours at a time
  • Ability to work multiple hours a day at a computer keyboard

Work Rights

Not specified

Tailored Resume

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