Rtw Case Manager

474

Sydney, Australia
Fully remote
Extensive customer service experience
Proactive claim management skills
Stakeholder liaison capabilities
The role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey

Job Summary

  • The role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.
  • Candidates will work within EML's Specialised Insurance Group supporting Hospitality Industry Insurance and Trinity Insurance portfolios.
  • The position offers flexibility to work from home up to 3 days per week after month three subject to performance.

Matching Summary

The role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.

Skills & Requirements

Must-have

  • Extensive customer service experience
  • Proactive claim management skills
  • Stakeholder liaison capabilities

Nice-to-have

  • Allied health or rehabilitation background
  • Empathetic and supportive approach
  • Creative problem-solving abilities

Key Requirements

  • Experience in allied health, rehabilitation or disability support
  • Strong communication and active listening skills
  • Ability to build rapport and trust with clients

Work Rights

Not specified

Tailored Resume

Cover Letter