Customer Solutions Coordinator

JB Hi-Fi

Southbank, Australia
Competitive remuneration; generous sales commissio...
On-site
Efficient delivery of customer orders
Timely responses to digital requests
Effective resolution of complaints
JB Hi-Fi is seeking a Customer Solutions Coordinator for their Southbank location, focusing on delivering exceptional customer service and efficient order fulfillment. The role emphasizes collaboration with various teams and effective resolution of customer queries and complaints

Job Summary

  • The role focuses on delivering a positive multi-channel customer experience through effective order fulfillment and query resolution.
  • Employees will manage third-party sales enquiries, process web order allocations, and escalate website defects to reduce reputational risk.
  • The company offers competitive remuneration including sales commissions, comprehensive training programs, and access to group-wide employee discounts.

Matching Summary

Match Score: 85

JB Hi-Fi is seeking a Customer Solutions Coordinator for their Southbank location, focusing on delivering exceptional customer service and efficient order fulfillment. The role emphasizes collaboration with various teams and effective resolution of customer queries and complaints.

Salary

Competitive remuneration; Generous sales commission and incentives; Not specified

Skills & Requirements

Must-have

  • efficient delivery of customer orders
  • timely responses to digital requests
  • effective resolution of complaints
  • process online sales allocations
  • Microsoft Office suite proficiency

Nice-to-have

  • fast paced environment experience
  • diversity and inclusion mindset
  • multi-channel customer service skills
  • creativity and idea generation
  • collaboration with store teams

Key Requirements

  • Frontline customer service experience
  • Retail instore sales or administration background
  • Proficiency with Microsoft Office suite

Work Rights

Not specified

Tailored Resume

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