Not specified (assumed hybrid based on industry standards).
5+ years leading csm or account management team
Enterprise saas subscription model experience
Direct management of customer success teams
Darktrace is seeking a Senior Manager for Customer Success in the Southwest Territory, responsible for leading a team of Customer Success Managers to enhance customer engagement and retention. The ideal candidate should have substantial experience in customer success and team leadership within an Enterprise SaaS environment, particularly in cybersecurity
Job Summary
This role leads a high-performing Customer Success organization dedicated to driving value across the Southwest Territory.
The successful candidate will oversee the complete customer lifecycle from onboarding through renewal to ensure measurable improvements in retention and expansion.
Darktrace offers comprehensive benefits including 100% medical, dental, and vision insurance plus paid parental leave.
Matching Summary
Match Score: 85
Darktrace is seeking a Senior Manager for Customer Success in the Southwest Territory, responsible for leading a team of Customer Success Managers to enhance customer engagement and retention. The ideal candidate should have substantial experience in customer success and team leadership within an Enterprise SaaS environment, particularly in cybersecurity.