Technical Delivery Support Analyst - Peakon

Mosheonline

Fully remote
Saas enterprise software support
Customer case queue management
Basic sql query knowledge
Workday is a Fortune 500 company and a leading AI platform focused on shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm

Job Summary

  • Workday is a Fortune 500 company and a leading AI platform focused on shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.
  • The Customer Support Team handles time-sensitive, business-critical solutions worldwide, participating in regional shift patterns to provide 24x7 coverage.
  • Employees enjoy flexible work schedules, career development opportunities, work-life balance, and an inclusive environment committed to equal opportunities.

Matching Summary

Workday is a Fortune 500 company and a leading AI platform focused on shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Customer case queue management
  • Basic SQL query knowledge
  • Object Oriented Programming basics
  • API client experience
  • 24x7 global support shifts

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborative and confident communication
  • Resilience under tight deadlines
  • Mentoring and coaching others
  • Flexible work schedule
  • Knowledge Centered Service contribution

Key Requirements

  • 3+ years SaaS software experience
  • Experience supporting HCM or Talent solutions
  • Ability to analyze log files
  • Experience with SOAP, WSDL, XML integrations
  • Basic SQL scripting skills
  • Experience with API testing tools
  • Ability to manage multiple teams and priorities

Work Rights

Not specified

Tailored Resume

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