Customer Service Officer

Affin Bank

Not specified (assumed to be in-person based on the nature of the role).
Customer service level adherence
Aml and fsa compliance knowledge
Cash balancing and vault management
Affin Bank is seeking a Customer Service Officer to enhance customer interactions and ensure compliance with banking regulations. The role involves managing customer accounts, cross-selling banking products, and maintaining operational efficiency while upholding the bank's standards of service

Job Summary

  • The role involves assisting in the referral and cross-selling of deposits, investments, and bancassurance products to achieve branch targets.
  • Candidates must ensure strict adherence to regulatory frameworks including FSA, PDPA, AMLA, and FATCA while managing customer accounts.
  • Responsibilities include maintaining branch security through CCTV monitoring, alarm testing, and managing physical assets and archives.

Matching Summary

Match Score: 75

Affin Bank is seeking a Customer Service Officer to enhance customer interactions and ensure compliance with banking regulations. The role involves managing customer accounts, cross-selling banking products, and maintaining operational efficiency while upholding the bank's standards of service.

Skills & Requirements

Must-have

  • Customer service level adherence
  • AML and FSA compliance knowledge
  • Cash balancing and vault management
  • ATM maintenance and monitoring
  • Fraud prevention and loss control
  • Account onboarding process execution

Nice-to-have

  • Team leadership and staff development
  • Cross-selling financial products
  • Strong problem-solving skills
  • Commitment to continuous innovation
  • Adaptability to ad-hoc assignments

Key Requirements

  • Knowledge of banking regulations (FSA/IFSA/PDPA)
  • Experience in cash handling and vault management
  • Ability to monitor ATM and security systems
  • Understanding of KYC and CDD procedures

Work Rights

Not specified

Tailored Resume

Cover Letter