Principal Product Manager, Technical Product Strategy & Operations, Amazon Customer Service
Amazon
Seattle, WA, US
Not specified; not specified; not specified
On-site
Drive technical product strategy and operations
Serve as chief of staff to senior leadership
Define and align product portfolio strategy
This role serves as the chief of staff for Data & Context Intelligence, driving technical product strategy and operations for AI-native solutions
Job Summary
This role serves as the chief of staff for Data & Context Intelligence, driving technical product strategy and operations for AI-native solutions.
You will partner with senior leaders to ensure organizational clarity, speed, and accountability while connecting vision to delivery across a large distributed team.
The position requires defining product portfolio strategy, orchestrating cross-functional execution, and building operational frameworks to scale the organization effectively.
Matching Summary
This role serves as the chief of staff for Data & Context Intelligence, driving technical product strategy and operations for AI-native solutions.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Drive technical product strategy and operations
Serve as chief of staff to senior leadership
Define and align product portfolio strategy
Orchestrate cross-functional execution across teams
Build and scale operational excellence frameworks
Nice-to-have
Comfortable with ambiguity and fast pace
Strong judgment on reversible vs irreversible decisions
Experience with Agentic AI and Generative AI
Ability to write strategic narratives for executives
Focus on customer experience outcomes
Key Requirements
Principal level experience in product management or operations
Proven track record serving as chief of staff to senior leadership
Deep understanding of AI technologies including LLMs and Agentic architectures
Experience in strategic planning and business review cycles
Ability to manage complex trade-offs between speed, quality, and impact