Dutch Speaking L1 Customer Service Representative (future Opportunities)

Unisys UK

Budapest, Hungary
Base: not specified; bonus/equity: not specified; ...
Hybrid
1st level telephone & chat support
Respond to and resolve customer requests
Accurately document calls and cases
Unisys UK is seeking a Dutch-speaking L1 Customer Service Representative to provide first-level support for software, hardware, and network issues in Budapest, Hungary. The ideal candidate should have relevant IT service experience and strong language skills, and the position offers a hybrid work model along with various benefits

Job Summary

  • Respond to and resolve customer requests in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Understand of SLA requirements for the client and be aware of customer’s time restraints and work within those time limits.
  • Hybrid working is supported, with monthly gross HUF cafeteria, language allowance, shift bonuses, and private health insurance.

Matching Summary

Match Score: 85

Unisys UK is seeking a Dutch-speaking L1 Customer Service Representative to provide first-level support for software, hardware, and network issues in Budapest, Hungary. The ideal candidate should have relevant IT service experience and strong language skills, and the position offers a hybrid work model along with various benefits.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Monthly gross 44.200 HUF cafeteria; Fixed extra language allowance; Additional shift bonuses; Private Health Insurance; Home office allowance

Skills & Requirements

Must-have

  • 1st Level telephone & chat support
  • Respond to and resolve customer requests
  • Accurately document calls and cases
  • Native/close to native Dutch language skills
  • Fluent English language skills

Nice-to-have

  • Identify process efficiencies
  • Discover and document procedures
  • Cooperate with colleagues

Key Requirements

  • At least 1 year previous IT Service Desk experience
  • Relevant IT qualifications to a tertiary level
  • ITIL Foundations Certification
  • Microsoft Desktop Administration certification

Work Rights

Not specified

Tailored Resume

Cover Letter