Engineer / Senior Engineer - Service

KONE Croatia

Customer relationship management
Equipment safety and performance
Service contract requirements
Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.
  • Responsible for the delivery of service according to service contract requirements, time limits, KONE quality standards, and local regulations.
  • Accountable for the performance, motivation, and competence development of assigned technicians, including managing their tools and equipment.

Matching Summary

Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.

Skills & Requirements

Must-have

  • Customer relationship management
  • Equipment safety and performance
  • Service contract requirements
  • Field operations cost control
  • Technician performance management
  • Technician workload balancing

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Ethical business practices
  • Trust and respect among co-workers

Key Requirements

  • Engineering or Senior Engineering experience
  • Service repair sales experience
  • Sales lead processing experience
  • Third party inspection management
  • Technician hiring and selection process

Work Rights

Not specified

Tailored Resume

Cover Letter