Guest Experience Officer - (the Exchange Trx Premium Lounge)

Lendlease

Not specified; benefits: 20 days annual leave + 3 ...
Proven experience in hospitality or luxury retail
Strong knowledge of food handling etiquette
Impeccable grooming and presentation standards
The role focuses on ensuring high-quality service and a luxurious experience for guests in an exclusive lounge setting

Job Summary

  • The role focuses on ensuring high-quality service and a luxurious experience for guests in an exclusive lounge setting.
  • Employees will provide comprehensive concierge services including shopping recommendations, dining reservations, and luxury support.
  • The position offers permanent employment with 20 days annual leave, wellbeing leave, and medical coverage for self and dependents.

Matching Summary

The role focuses on ensuring high-quality service and a luxurious experience for guests in an exclusive lounge setting.

Salary

Not specified; Benefits: 20 days annual leave plus 3 days wellbeing leave; Medical, Dental and Inpatient coverage included

Skills & Requirements

Must-have

  • Proven experience in hospitality or luxury retail
  • Strong knowledge of food handling etiquette
  • Impeccable grooming and presentation standards
  • Strong English communication skills
  • Ability to work flexible shifts and weekends

Nice-to-have

  • Fluency in multiple languages
  • VIP and VVIP guest handling experience
  • Problem-solving and diplomatic skills
  • Tour group support capabilities

Key Requirements

  • Experience in hospitality, luxury retail, or high-end customer service
  • Knowledge of beverage service etiquette
  • Availability for flexible hours and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter