It Support Specialist

Sony Interactive Entertainment

Dublin, Ireland
On-site
Tier 2 technical support
Windows macos linux platforms
Powershell bash python scripting
The role involves delivering advanced Tier 2 technical support across Windows, macOS, and Linux platforms as a senior escalation point

Job Summary

  • The role involves delivering advanced Tier 2 technical support across Windows, macOS, and Linux platforms as a senior escalation point.
  • Candidates will utilize automation tools like PowerShell, Bash, and Python to improve operational efficiency and reduce manual effort.
  • The position requires collaborating with Client Platform Engineering, Global IT, and Security teams to align standards and automate processes.

Matching Summary

The role involves delivering advanced Tier 2 technical support across Windows, macOS, and Linux platforms as a senior escalation point.

Skills & Requirements

Must-have

  • Tier 2 technical support
  • Windows macOS Linux platforms
  • PowerShell Bash Python scripting
  • Intune JAMF Pro Active Directory
  • Microsoft 365 support

Nice-to-have

  • Mentoring Tier 1 and 2 engineers
  • Interest in automation and tooling
  • Strong problem-solving skills
  • Global team collaboration experience

Key Requirements

  • Experience with Intune and JAMF Pro
  • Knowledge of Active Directory and M365
  • Ability to create technical documentation

Work Rights

Not specified

Tailored Resume

Cover Letter