Associate, Payroll Client Services - Sat- Wed - Amer

Digitalnomadfinder

AMER
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
Remote is seeking an Associate for their Payroll Client Services team, who will support payroll inquiries and enhance customer satisfaction through effective communication and collaboration. This fully remote position operates from Saturday to Wednesday, offering opportunities for career advancement and contributing to a global impact

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is seeking an Associate for their Payroll Client Services team, who will support payroll inquiries and enhance customer satisfaction through effective communication and collaboration. This fully remote position operates from Saturday to Wednesday, offering opportunities for career advancement and contributing to a global impact.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust understanding of regulatory requirements
  • advanced knowledge in specific jurisdictions
  • Zendesk, Slack, and Notion experience
  • collaborative team environment

Nice-to-have

  • continuous learning in payroll
  • ambitious problems
  • future focused work culture

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter