Pharmacy Tech Support / Call Center Rep (work From Home)

IQVIA UK

Base: $18.00 ph; bonus/equity: not specified; bene...
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Pharmacy technician experience required
Hipaa certified
Call center experience preferred
** IQVIA UK is seeking a fully remote Pharmacy Support Call Center Representative to assist patients and healthcare professionals with payment assistance solutions. The role involves providing initial support for customer inquiries, with a strong emphasis on problem resolution and customer service. **

Job Summary

  • This role provides payment assistance solutions such as co-pay cards or vouchers for patients utilizing an Opus Health program.
  • The representative is responsible for card activation, program eligibility checks, benefit explanations, and troubleshooting submission rejections.
  • IQVIA offers a contract position with the opportunity to be converted to a full-time employee within their global Commercial Sales & Medical Solutions division.

Matching Summary

Match Score: 75

** IQVIA UK is seeking a fully remote Pharmacy Support Call Center Representative to assist patients and healthcare professionals with payment assistance solutions. The role involves providing initial support for customer inquiries, with a strong emphasis on problem resolution and customer service. **

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Range of health and welfare benefits offered

Skills & Requirements

Must-have

  • Pharmacy Technician experience required
  • HIPAA certified
  • Call center experience preferred

Nice-to-have

  • Experience in medical claim processing
  • Bi-lingual English/Spanish skills
  • Ability to suggest operational recommendations

Key Requirements

  • High School Diploma or equivalent
  • Pharmacy Technician experience
  • HIPAA certification
  • 3+ years call center experience (preferred)
  • 40 hours per week availability

Work Rights

Not specified

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