Yacht Service Specialist

Four Seasons Hotels & Resorts

Miami, Florida, USA
Hybrid
Guest interaction with professionalism
Timely and efficient request response
Personalized service and recognition
The Yacht Service Specialist will support the pre-cruise guest service experience team by responding to guest requests and ensuring customer satisfaction

Job Summary

  • The Yacht Service Specialist will support the pre-cruise guest service experience team by responding to guest requests and ensuring customer satisfaction.
  • This role involves coordinating with local Destination Management Companies (DMCs) to customize and purchase destination experiences for guests.
  • Four Seasons offers a competitive salary, comprehensive benefits, excellent training, and opportunities to experience hotels as a guest.

Matching Summary

The Yacht Service Specialist will support the pre-cruise guest service experience team by responding to guest requests and ensuring customer satisfaction.

Skills & Requirements

Must-have

  • Guest interaction with professionalism
  • Timely and efficient request response
  • Personalized service and recognition
  • Database integrity and support
  • Coordination with onboard Concierge
  • Customizing arrangements with DMC

Nice-to-have

  • Genuine heart and connection
  • Adaptability and flexibility
  • World-class employee experience
  • Creating lasting impressions

Key Requirements

  • 3+ years in luxury travel
  • Experience in luxury cruise industry
  • Previous destination experience delivery
  • Bachelor's Degree preferred
  • Strong email and telephone communication

Work Rights

Not specified

Tailored Resume

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