Service Desk Analyst

Canadian Tire Corporation, Limited

Base: $44,000 – $73,000 (typical range $43,000 – $...
Rotational shifts including evenings, weekends, and holidays.
Servicenow itsm tool experience
Level 1 incident management
Pos and sco device support
Canadian Tire Corporation is seeking a Service Desk Analyst to provide customer support and technical assistance for their retail operations. The role involves managing incidents and service requests, with a focus on first-contact resolution and maintaining high documentation standards

Matching Summary

Match Score: 85

Canadian Tire Corporation is seeking a Service Desk Analyst to provide customer support and technical assistance for their retail operations. The role involves managing incidents and service requests, with a focus on first-contact resolution and maintaining high documentation standards.

Salary

Base: $44,000 – $73,000 (Typical range $43,000 – $59,000); Bonus/Equity: Performance incentives; Benefits: Comprehensive benefits, retirement programs, $5,000 mental health allowance

Skills & Requirements

Must-have

  • ServiceNow ITSM tool experience
  • Level 1 incident management
  • POS and SCO device support
  • Rotational shift availability
  • Strong troubleshooting skills

Nice-to-have

  • Canadian Tire systems knowledge
  • Retail support background
  • Knowledge base contribution
  • First-contact resolution focus

Key Requirements

  • College diploma or university degree in Computer Science
  • Previous Service Desk or customer support experience
  • Experience supporting POS, SCO, and EFD devices

Work Rights

Not specified

Tailored Resume

Cover Letter