Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements
Job Summary
Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, numbers, layout, decor, appointments and location.
Paid time off, Medical, Dental and Vision Insurance, 401K, Complimentary Shift Meal, Employee benefit card offering discounted rates in Accor worldwide.
Matching Summary
Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements.
Skills & Requirements
Must-have
Guest arrival and departure processing
Payment processing
Guest relations
Opera Property Management system knowledge
Fluency in English verbal and non-verbal
Nice-to-have
Anticipate guest needs
Resolve guest complaints
Build guest loyalty
Work cohesively with co-workers
Key Requirements
Previous Front Desk Agent experience
Previous guest relations experience
Previous cashiering experience
Computer literate in Microsoft window Applications
High school graduate or equivalent vocational training certificate