Fraud Customer Service Representative

Conduent Business Services

San Antonio, Texas, United States
Base: $16.75ph; bonus/equity: up to $350pmnth ince...
On-site
High volume inbound call management
Fraud identification and prevention
Dispute and fraud claim processing
This role serves as the first point of contact for client customers to resolve fraud inquiries and account issues

Job Summary

  • This role serves as the first point of contact for client customers to resolve fraud inquiries and account issues.
  • Employees receive paid training, competitive pay starting at $16.75/hr, and potential monthly incentives up to $350.
  • The position requires managing a high volume of calls while analyzing suspicious activity and maintaining strict data confidentiality.

Matching Summary

This role serves as the first point of contact for client customers to resolve fraud inquiries and account issues.

Salary

Base: $16.75/hr; Bonus/Equity: Up to $350/month incentive possible; Benefits: Full benefits including health insurance, PTO, and shift differentials

Skills & Requirements

Must-have

  • High volume inbound call management
  • Fraud identification and prevention
  • Dispute and fraud claim processing
  • Database logging and documentation
  • Compliance with legal confidentiality

Nice-to-have

  • Empathetic communication style
  • Problem-solving skills
  • Banking or financial industry experience
  • Ability to navigate multiple screens
  • Commitment to high attendance

Key Requirements

  • Minimum 6 months Customer Service or Call Center experience
  • High School Diploma or equivalent required
  • Must be at least 18 years old
  • Pass background check, credit check, and security fingerprinting

Work Rights

Not specified

Tailored Resume

Cover Letter